We sat down with Paul for a quick Q&A to learn more about him and his passion for building better cultures.

Why have you built a career in whistleblowing?

It happened by chance, when I followed my then-girlfriend (and now wife) to Deloitte South Africa. That was in 2007. I started out in an entry-level position handling inbound whistleblowing calls for the first few years. I then progressed into a quality assurance-type role and acted as day-to-day liaison on a number of major  client accounts.

It was whilst performing the latter role, still early in my employment career, working with knowledgeable multi-cultural colleagues and having exposure to key clients, that my interest in whistleblowing as a career grew. The subject matter and service objectives aligned with my moral compass. I also found (and continue to find) the work interesting and important; whilst the fluid back-office components and interpersonal dynamics that go into delivering a 24/7 service appeal to my natural interest in human behaviour within the workplace.

I have grown up both professionally and personally in the whistleblowing service space, having been in it for over 15 years. It has been filled with rewarding experiences, learnings, and relationships thus far, and I look forward to the continued development of my whistleblowing career with Your Call.

What drives your passion for building speak-up workplace cultures?

Helping people shine a light on actual or suspected wrongdoing that may otherwise go undetected, or that has negative effects on others, is an important function of a responsible business. Equally important is building an environment where individuals, irrespective of their title or background, are not subject to detriment for calling out behaviour that goes against recognised values, norms, and standards.

A competent whistleblowing mechanism helps facilitate this. But it is largely ineffective where the culture within a workplace is not sufficiently developed to support psychological safety, open communication, and non-retaliation.

I feel a moral duty of care to our clients and by implication their stakeholders, as formed through my own life experiences and perspective on good business, that spurs me to contribute towards building a healthier workplace for the benefit of all involved.

Why make the move to Your Call now?

My wife and I had been exploring international relocation for our young family, and I was also looking for an opportunity at an emerging whistleblowing operator with high growth potential that would allow me agility in decision-making, innovation, and client service. And where I could also impart my knowledge to help develop its staff.

An opportunity with Your Call arose and after meeting with its senior leadership, getting to better know its team members, and becoming more acquainted with its operations, it was clear to me that Your Call not only ticked these boxes but operated in an environment where the staff held a genuine passion for the type of service being provided. I was also impressed, during our exploratory discussions, with the care shown by Your Call for my wellbeing and that of my family in considering relocation to Australia. The human-centred focus was an important factor in me deciding to make the move to Your Call.

What have you experienced in your first 100 days in the seat as COO?

I have experienced a really welcoming team environment, where my colleagues have been generous in the giving of their time and expertise to help soften my landing as I navigate a new work environment and country. I have also observed an agile and innovative operation, with dynamic team members who are attentive to client needs and are looking to continuously improve their specific area of service delivery.

But perhaps my biggest early observation is the view taken by Your Call of the service it provides. Namely that the offering exists as a broader speak up mechanism, particularly considering the rise in psychosocial hazard reporting and associated risks, to contribute towards the building of healthier and happier workplaces at our clients.

This is an apt and forward-thinking view given the evolving nature and impact of operating risks, and where the detection capability of a whistleblowing service has typically been viewed through the lens of occupational fraud or associated misconduct.

You spent 15+ years at Deloitte working with some of the largest companies in the world, what insights will you bring from that experience to help Your Call’s clients?

I have been fortunate to support and engage hundreds of clients in the whistleblowing space, ranging from large organisations with a footprint across the globe to smaller operations consisting of only a few staff members.

I have also been fortunate to work with and learn from talented colleagues involved in detecting, preventing, or responding to whistleblowing matters, who hail from diverse backgrounds and have differing ideas, skillsets, and perspectives.

These experiences have firstly given me a keen practical understanding of delivering an inclusive, efficient, and scaled disclosure service. They have also given me broad insight to industry and territory-specific risks and trends, the management of whistleblowing programs amongst clients, and how to derive value from a disclosure service.

I hope to utilise my experiences, in combination with listening to our clients and the market to refine the Your Call offering, its delivery, and how it can best benefit our clients.

How do you relax at weekends?

With 3 young children, there is not much time for relaxation! 😊

Seriously, I enjoy spending as much time with my kids as possible. Whether this is playing in the local park, kicking a ball around in the backyard, or watching a movie together.

Being new to Australia, and Sydney in particular, we are trying to explore parts of the city where possible (particularly the spectacular beaches). We are also keen to visit the Blue Mountains one of these weekends for a family-friendly hike and to marvel at the beautiful scenery.