As part of Intersection’s independent review into Nine’s workplace culture, Nine engaged Your Call to provide an independent, trauma-informed reporting channel.
The service was designed to give employees and contractors the confidence to speak up via an external pathway, knowing they would be heard and supported without fear of reprisal.
Challenge
Cultural reviews of this nature often miss critical insights because some participants choose not to report workplace concerns – not because the behaviour isn’t happening, but because they fear negative consequences, are unsure how the process works, or believe nothing will change. Nine wanted to remove these barriers throughout the Out In the Open review process by offering a trusted, independent channel for raising concerns.
Solution
Your Call’s human-centred reporting service provided:
- 24/7 secure reporting channels, with the option to remain anonymous.
- Trauma-informed and inclusive disclosure handling, ensuring every report was managed by experts with care and dignity.
- Mature escalation process for reporters to have confidence in reporting at any level of the organisation.
- Regular insight and reporting updates to c-suite and board level stakeholders
- Clear pathways to response aligned with Nine’s policies and obligations.
“Your Call provided valuable reporting support during Intersection’s review, helping ensure every voice was heard. Their independent, professional, and trauma-informed approach gave impacted people the confidence to share experiences they might otherwise have kept private.” ~ Natasha De Silva, Intersection
Impact
By partnering with Your Call, Nine provided its people with a safe, confidential space to raise concerns, supported by skilled and empathetic case managers. This independence helped build trust in the reporting process and created a stronger foundation for cultural change.