Your Call is acutely aware of the sensitivity of the information we handle and we have developed stringent procedures to assure the highest level of quality and integrity. As part of our standard service agreement, our company commits to maintaining confidentiality.

Our Protected Disclosure Officers are trained and experienced in the obtaining and handling of sensitive information.

For quality control and verification purposes, all information is reviewed by a Protected Disclosure Officer (Your-Alert) or Information Review Officer (Your-Say) and then verified by the Protected Disclosure Coordinator or Information Review Coordinator before the client is advised a new disclosure or information has been received.

If the disclosure or information is considered by Your Call to be of an urgent nature, the  organisation is contacted immediately by telephone and alerted.

Your Call is committed to a continuous improvement program and ensures our Disclosure Officers are kept abreast of legislation that may affect the treatment of information. They are also required to sign a confidentiality/non-disclosure agreement.

For example in relation to Part 9.4AAA Protection for whistleblowers s.1317AA to s.1317AE of the Corporations Act 2001, our Disclosure Officers are fully aware it is for not only the Whistleblower’s protection, but also its potential impact on the company, company officers, auditors and the designated protected disclosure officer within the client´s  organisation.

The Your Call website uses the latest in encryption and authentication technology, ensuring that communications on our web site are secure and private. The ‘https’ keyword in the location bar above ensures that this connection is encrypted.

No sensitive information is sent to our clients by email. Clients access information via a secure client logon on our website.

Your Call’s online reporting solutions come with the peace of mind that sensitive information travels over our secure 256-bit encrypted connection run by leading global SSL certificate provider, Symantec (VeriSign)