Enhance your Business by Valuing Company Feedback

Hearing the voices of your employees, customers and partners is essential to business success. Therefore, it is imperative that organisations deploy the most effective means of collecting, collating and delivering company feedback.

Traditional company or focus group efforts are often cumbersome, time-consuming and difficult to use, ultimately resulting in your company feedback not being completed. The other bigger risk is that by the time such company feedback is tabulated, analysed and shared, the feedback is often several weeks old before action is taken leaving the person who provided the feedback dissatisfied and feeling “why did I bother?”.

An effective company feedback program needs to be ongoing, unified and timely for you to act upon.

That’s where Your-Call can help. We are the first Australian company to provide both whistleblowing and feedback.

Your Call´s online reporting systems, Your-Alert and Your-Say, allow organisations to listen and respond to the concerns (alerts), complaints, suggestions and information provided by your employees, customers and stakeholders in a timely manner. This eliminates the reactive approach necessitated by off-line company feedback reporting systems.

Get Real-time feedback

Your-Alert provides a secure, anonymous and easily accessible online 24/7 means to report dishonest, fraudulent, corrupt and inappropriate/unsafe behaviour in the workplace.

Your-Say provides real-time company feedback, allowing organisations to read feedback from employees, customers and suppliers and other stakeholders on a range of issues that may be affecting organisational performance. It also helps to discover valuable operational and management suggestions from all levels of the organisation.

Our information management system ensures company feedback is shared immediately with key decision makers.

We believe the responsibility for company feedback extends throughout the organisation. By sharing timely company feedback, your employees can make better-informed product and service decisions.

Engage your customers with Your-Say

You can read a customer’s comment moments after it arrives. Imagine a customer’s reaction when a complaint is addressed and resolved within minutes or hours instead of weeks or months. Showing your customers that you value company feedback and respect their opinions, as well as giving them clear and easy access to Your-Say, will engender greater customer satisfaction and loyalty.

Does it feel like one more time consuming task?

Your-Call´s Case Management allows clients to create a seamless workflow when documenting, investigating and resolving disclosures (whistleblower complaints) of illegal or unethical behaviour or company feedback. From initial notification to resolution, our clients can document activities in a convenient, centralised system maintained by Your-Call. This helps you ensure disclosures are resolved effectively, efficiently and appropriately.

Consider the benefits of outsourcing this crucial business activity

No business can afford to operate without effective company feedback. Outsourcing this task to a reliable, trustworthy and comprehensive Disclosure Management Services provider is one of the best investments you can make.

Your-Call is a secure, external and independent service which receives confidential information and is 100% anonymous.

Get Started?
If you want to receive company feedback through effective whistleblowing and feedback systems click here to email us and download our FREE The Ultimate Whistleblowing Checklist on how to establish a best-practice whistleblowing program, or call 1300 788 712 to discuss how Your-Call can best benefit your organisation.

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